Reception should be always well organized with all kinds of information about the hotel as well as the city to facilitate guest information he needs. Section The big hotels the out-going telephone lines and internal extensions are needed. In smaller hotels Switchboard is normally placed in or near the reception desk to be operated by receptions. But in big hotels switchboard/exchange are installed in a separated/independent place. Here in the telephone section, the telephone supervisor and the telephone operators deal with the incoming and outgoing telephone calls. Front Office cash Section: this section does all transactions concerning guests. There is a supervisor and the rest are front office cashiers and night auditors.
Hotel and restaurant management thesis title
Guest facilities provide soap Shampoo tooth Brush and the tooth pest toilet tissue and facial tissue glass and tray newspaper and magazine pan and paper Cleaning agents: Trix savlon Pure water detergent pollies Cleaning equipment Mop Scribing Scruiser Hand brush and toilet brush Basket and bucket. Chair and table. Telephone findings and Analysis: Reception section. Section Front office cash section so, here the professionals are designated as receptionist, cashier, reservation clerk, telephone operator or supervisor/ manager in front office department. Reservation: Reservation is the section of the front office. The first activity of a guest starts here when reservation comes from various sources and received and the processed. Properly documented, stored or filed at the right time to assign the room upon guests arrival. Reception: After processing in reservation section, the next activity goes to the reception desk. Here the receptionist welcomes and receives the guests and assigns them a room after registration formalities. Reception controls the rooms key, mail, and massages.
These are morning, evening night shift. Morning long Shift 07 am to 04 pm evening Shift 02 pm to 11 pm night Shift 10 pm to. Every staff on every shift cheek the room. Clean the floor, making the bed and wash the bathroom. Housekeepers are responsible for the cleanliness of all rooms in such a way that a guest would not realize someone had just checked out of the room earlier that same morning. You will also strip linen off each bed and make each bed according to the hotel standards. The guest rooms are meticulously cleaned and sanitized before a guest arrives. Smaller hotels may require the housekeepers to do the laundry, which will require you to wash, dry and fold all linens, including sheets, pillowcases, comforters, and blankets. As a laundry person, you would be required to also remove stains that may be in any linen, when possible.
There should not be a single inch left untouched in the bathroom, including the walls. Dusting The room itself will receive a complete dusting from the furniture to the lamp shades. Each itemincluding lamps, tv, phone and alarm clock among othersis checked to be sure it is in proper working order. Amenities such as soap, shampoo, book and coffee are restocked throughout the room. Finishing touches After the housekeeper completes all of the above, she will then vacuum the room. Many hotels will use air freshener before informing the front desk staff that the room is clean and available for the next guest. Laundry: Duties and Responsibilities: Pre season Duties Clean and set up laundry and storage rooms for opening Clean all common areas for opening view all unit types in building and understand amenities in building Understand how everything operates in the laundry room,. Washer, dryer, folding linen Chemicals Understand the mountain and village layout and be able to give directions Any other reasonable request as made by a central Reservations Manager laundry carry laundry bags write from floors in hotel to laundry room Clean, dry and fold all laundry. Housekeeping Operation: There are three shifts.
Before emptying the room trash, the housekeeper will generally clean up any garbage lying around the room, such as tissues, candy wrappers or other trash items the guest may have left in the room. Making the beds Each hotel will have a specific style and way to make the beds in the room. This style may be different between bed sizes. The housekeeper will make each bed in the room according to the style mandated by the hotel. A fresh set of bed sheets and pillowcases is used to make the bed for the next occupant. Bathroom The guest room bathroom gets some much-deserved attention. After each guest checks out of the room, the housekeeper will thoroughly clean the toilet, sink, bathing area and floor of the bathroom with industrial cleaner. The guest bathroom is particularly important as this is the area often filled with germs.
Hotel, and, restaurant, management, essays
If the housekeeper has not done his job to expectations, the hotel could lose business. Hotel guests expect their rooms to be cleaned with the utmost accuracy and attention to detail. The cleanliness of a hotel is the key selling factor. Starting the workday at the beginning of each workday, a hotel housekeeper will refill her wheeled cart with fresh bath towels, hand towels, washcloths, fitted sheets, flat sheets, pillow cases and any other linen required in each room. She will also refill her cleaning supplies as well as her stock of coffee and other amenities that are often left in guest rooms.
Stripping the room The first part to cleaning a vacant hotel guest room is stripping the room, which consists of pulling all the blankets, linens and pillows off of all the beds in the room in which the housekeeper is currently working. She will also take all the used towels, washcloths, and other bathing linens out your of the bathroom. She will then have to ensure that these used linens get to the laundry to be properly washed for reuse. Garbage every hotel room has at least one garbage can in the room. The housekeeper will have to empty the garbage can(s) in the room and replace the can liners with fresh, unused liners.
Dhaka zoo and the botanical Gardens are a short taxi ride into the suburbs. Once famed for its muslin, Dhaka is now renowned for pink pearls and a rich tradition of handicrafts. Shoppers can find terrific prices for gold and silver products, and the Dhaka shopping areas of New Market and Elephant road are often busy but worth the trip. Hotels of Dhaka city, pan Pacific Sonargaon, Dhaka. Hotel Roppshi bangla, dhaka.
Tropical daisy, green house Dhaka. Dhaka regency hotel resort, hotel 71, hotel Rose garden. Hotel Swiss Garden, babylon Garden, best Western la venchi hotel, contemporary heights Hotel. Platinum suits, washington Hotel, Dhaka. Radisson Blue water garden Hotel, Dhaka. Asia pacific Blossom Hotel, asia pacific Hotel. Hotel lake castle, duties and Responsibilities Performed During my internship At Hotel Abakash: house keeping: Now I have known that the duties of a hotel housekeeper are probably the most important duties that take place in a hotel on a daily basis.
Thesis for hotel and restaurant management students wiki iptv
The historic city of Dhaka, the capital, lies on the banks of the river Buriganga in the center of Bangladesh. The old town of Dhaka, south of the city center, is the site of most of the tourist attractions, including the lalbagh Fort, the Star Mosque, and the Ahsan Manzil Palace museum. The city of Dhaka was predominantly a london city of the mughals, whose governors and viceroys built several palaces, mosques, and katras. Dhakas finest specimen of this time is the aurangabad Fort, commonly known as Lalbagh Fort, uncompleted but worth a visit. Also in this area of Dhaka is the spectacular Ahsan Manzil Palace museum, the bara katra, the Chota katra and several mosques of note. The old European quarter lies just north of Dhakas old town, which houses the Presidential Palace and the national Museum. Dhakas commercial and diplomatic regions are north-east of this zone.
report can be divided into 2 major parts as follows: The general objective of the report: The general objective is to complete the internship. As per requirement of bthm program of the victoria university of Bangladesh (vub one student can gather practical knowledge about the hospitality industry. The specific objective of the report: The specific objective of preparing this report is to clarify the knowledge gathered during the internship program. Some other specific objective can be expressed as follows: Know about departments of the hotel Abakash. Share some personal experience. Discuss different techniques, methods, equipments etc. Know the operational aspects of the hotel. Prepare swot analysis and give some suggestions.
My report is the housekeeping Operation of The hotel Abakash. I have collected the primary information through face-to-face conversation and interview with officials presentation of The hotel Abakash, data from Computer generated database etc. Secondary data are collected basically from observation collection from journals, Brochures, Annual Reports, internal documents, magazines, publications, books and others form of publications as well as websites. Background of the Study, in todays world, only academic qualification does not make a student perfect to compete with the outside world. The internship is highly needed to gain idea, knowledge, and experience. Victoria university of Bangladesh (vub one of the reputed private universities in Bangladesh, has designed the curriculum of the. Bthm course housekeeping in mind the standard of the international graduates.
Thesis for hotel and restaurant management students café
The general objective is to gather practical knowledge about the assignment hospitality industry. Here focus on Housekeeping Operations of Hotel Abakash. Other objectives are to know about departments of the hotel Abakash and discuss different techniques, methods, equipment etc. Finally, discuss operation aspects of the hotel and prepare swot analysis and give some suggestions. Introduction, hotel Abakash is an ideal hotel. The current study aims are to get acquainted with the organizational structure of The hotel Abakash understands and orientation of application of the theoretical learning acquired from conceptual concentration in the undergraduate program. The major objectives of this study are to determine how a front office deals with visitor and the revenue earning sources to identify the pattern of revenue sources element. One recommendations and suggestions have been made to improve both the pattern of front office revenue and the trend of earnings from various resources. To this aim, i have collected the data information collected from primary secondary sources.